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Country’s Official Investment Agency Facing Issues Regarding Registration of Queries All Over the Nation

Client: A large corporate

Industry: Others

Implementation: eLearning


The Business Problem

The company concerned was the country’s official agency dedicated to investment promotion and facilitation. It was set up as a joint venture between FICCI, DIPP and State Governments of India. Its mandate was to become the first reference point for the global investment community. To facilitate its mandate, the company wanted a system through which users can register their queries regarding Investment across the globe and these queries needed to be handled by their employees properly.


Solution / Intervention

We provided the company with a system which was accessible from anywhere around the globe on web, through which users can post their queries and get their solutions as reply. With this system, the employees were able to handle the queries much more efficiently.


Outcome

The whole queries addressable system became agile as the employees can respond to queries of large no of clients in short span of time. The queries database was maintained efficiently so that similar queries can be handled of other clients, and this helped the organization to save a lot of time. The same addressing process now took 45 % less time.