Performance support tools fill the knowledge gap of employees when they perform their duties on a day-to-day basis. The performance support application 'GoPerform' is installed on mobile devices carried by the employees and therefore whenever the employees are looking for any complex information they can readily find it through the GoPerform app. With the help of Goperform app each employee functions at the peak performance armed with the latest information without depending on an SME within the organization.
To use the GoPerform app the employees can simply type out their question or speak to the app. The artificial intelligence layer in the background mimics a subject matter expert and quickly deciphers what the employee is trying to ask ignoring any misspelling or faulty language. Then it quickly finds the response from the unstructured data in the background and transmits it to the employee in less than a second.
With the help of the GoPerform app, the employees are able to engage customers better without breaking away from the conversation. An example of how it is applied to sales scenario is when it is a “Virtual Sales Expert” powered by Artificial Intelligent technology to act as an instant data retrieval tool for your “fleet-on-street” sales-workforce. It runs with ease on a variety of mobile devices.
It has an advanced workflow integration and robust online reporting dashboard. The dashboard is driven by strong analytic which guides trainers and managers in monitoring the strengths and weaknesses of the sales team. The GoPerform App has third-party integration capabilities; so with this single-sign on feature managers can be in ease of having the App integrated with their corporate management systems.
GoPerform App Features and Functions