Scaling of Integrated Network of Professional Healthcare Service
The customer was a medium sized organization based out of east coast USA, involved in comprehensive Professional Care Management through a network of integrated medical, nursing and home care services. Care managers, physicians, and nurses involved in the system were required to be trained and certified on a customized care management plan. The pieces of training were required to be done in a flexible environment so that the trainees could log into the training modules at a convenient time from any location.
The training portal helped the caregivers to access the training modules from any location and at their own time. The product training helped the caregivers in better interaction with the patients and they were able to understand the functions of the EMR system with ease and at their own pace. The care management plan was implemented successfully through the online portal. The scaling of the customer was very successful in the US east coast and later on in the entire USA.