Knowledge centricity to drive top line growth
With so many options, customers today are spoilt for choices while buying or picking a product or service to fulfil their needs. The customer demands to know the features, value proposition, differentiators, and competitive landscape among others to make a buying decision. The successful organization is one that meets and/or exceeds expectations by helping customers to make an informed choice. In this context, organizations must empower their front-line staff to be ahead of their competitors in knowledge leadership.
Driving knowledge leadership isn’t easy considering factors like variety in product lines, service complexities, staff turnover etc. How the organizations arm their employees with tools and resources makes them a winner in the market place.
- Ways to build a sustainable Knowledge centric organization
- Change management, communication, tracking success
- Tools & Resources available in the market
- Measuring the RoI of Knowledge centricity
Senior Business & People Practices Leader | High growth Global Offshore & Shared Services Centers | Tech Start-up | HR Consulting & Advisory
Subu has led successful Operations, Human Resources, Training, L&D and Sales teams to triple digit growth in Fortune 100 companies like GE Capital, Bank of America, MetLife and Sheratons across Outsourcing / Offshoring, Financial services, Insurance & Hospitality industries. In his 28+ years’ experience he has helped build organizations from ground zero in 5+ early stage start-up organizations scaling up to 15000+ FTEs supporting US, Europe, and South East Asia markets. In the last 4 years, he is engaged as a cofounder, consultant, and advisor in a Tech HR start up leading HR transformation strategies in organizations across the BFSI, IT, BPO/KPO, Manufacturing, and Automotive industry. A certified 6 Sigma & LEAN professional, Subu has championed 30+ projects for standardization, simplification, digitization, and innovation. He is an alumnus from the Indian School of Business (ISB) with academic immersion at the Wharton School and Kellogg School of Management. Subu loves building teams, empowering people to grow as leaders.
Date: 27th August 2020
Time: 11 AM (IST)
Registration is required but the webinar is free.
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