Multiple Process Training for a Third Party BPO
Client: A Large Corporate | Industry: BPO | Implementation: E-learning
About The Company
The client, India’s second largest provider of outsourcing solutions to USA and UK customers, managed multiple processes across Healthcare, Manufacturing, Hospitality, Finance, Insurance, and Automotive sectors.
Challenges
- High training cost and long duration for finance processes .
- High attrition in critical finance process areas.
- Complex training due to combined process and ERP system requirements.