Scalable Automated Training for Frontline Sales & Customer Service
About the Company
The client, the world’s largest restaurant chain with over 39,000 outlets across 125+ countries, had recently entered the Indian market. With an ambitious goal to expand to 1,500+ stores nationwide, the company aimed to establish strong operational systems and training frameworks to support rapid, consistent growth across all locations.
Challenges
- Rapid national-scale POS training without compromising brand standards
- Training entry-level staff with limited educational background
- Managing high attrition and continuous backfill hiring needs