Case Study: Standardized Training and Assessment for Retail Multibrand
Client: A Large Corporate | Industry: Others | Implementation: Assessment Platform & E-learning
The Business Problem
The client, a market leader in apparel and accessories, operated numerous superstores and specialty brand stores across India, including tier 2 and tier 3 cities. Product training and updates were given over extended periods, requiring a large number of trainers to travel across the country. This process incurred significant travel and boarding costs while making it difficult to maintain consistent training standards across all locations.
Solution / Intervention
- Developed visually enhanced graphic training modules grouped by job roles.
- Created question banks related to product knowledge, tagged into subcategories.
- Enabled multiple test formats — descriptive, multiple choice, fill-in-the-blank, match-the-following, image choice, and voice-based questions.
- Mapped users into organization categories from HR systems for role-based content delivery.
- Automated assignment of training content based on job role, function, and brand.
- Provided trainers with a detailed online dashboard showing real-time progress via tables and charts.