Join Free Webinar/Workshop

    First Name

    Last Name

    Company

    Designation

    Contact

    Email address

    AI Webinar/Workshop

    Transform your Media and Telecom Business with AI-Powered Network & Customer Workflow Automation

    Duration: 90 mins corporate webinar

    Webinar Banner

    Learn how to design and deploy AI-driven automations that remove repetitive manual work across Media & Telecom—where speed, uptime, and customer experience directly impact revenue.

    This training focuses on building atomic automations (small, high-impact workflows) using real enterprise building blocks such as spreadsheets, emails, ticketing systems, CRMs, data sources, and GenAI assistants—then scaling them into larger, cross-functional automation programs.

    "AI-led automation is already reshaping telecom operations—global telecoms are accelerating investment in AI for network optimization, customer care, and revenue assurance as they modernize toward cloud-native 5G and data-driven operations."

    What would you learn in AI Powered Network & Customer Workflow Automation

    AI-powered automation in Media & Telecom teaches you how to connect systems, data, and teams to run intelligent workflows—across network operations, customer care, sales, billing, and service assurance.

    icon

    Event-Driven Workflow Design for Telco Operations

    Build workflows triggered by real-time events—network alarms, OSS/BSS updates, customer tickets, churn signals, payment failures, or campaign responses.
    icon

    OSS/BSS + Enterprise System Integration & API Orchestration

    Connect tools like CRM, ticketing, billing, provisioning, analytics, and databases to deliver end-to-end processes—without manual handoffs.
    icon

    AI-Assisted Ticket Triage & Resolution Intelligence

    Use AI to classify issues, summarize customer interactions, extract root cause signals from logs, and recommend next-best actions.
    icon

    Automated Quality-of-Service (QoS) & Experience Monitoring

    Operationalize real-time QoS/QoE insights—auto-generate alerts, open incidents, escalate breaches, and trigger remediation workflows.
    icon

    Revenue Protection & Compliance Workflow Automation

    Detect anomalies in usage, roaming, billing, and subscriptions; route for approvals; maintain traceability for audits and regulatory reporting.
    icon

    Governance, Security & Auditability for Enterprise Automation

    Learn safe credential handling, role-based access, approval checkpoints, and activity logging so workflows remain compliant and production-grade.

    What Functions Can You Apply The Knowledge

    Below are the most relevant functions where these automation skills create immediate value in Media & Telecom.

    Network Operations (NOC)

    Alarm ingestion → deduplication → severity scoring → ticket creation

    Auto-enrichment of incidents with topology, KPIs, recent changes, and affected services

    Escalation workflows based on SLAs, customer tier, or outage impact

    Service Assurance & Field Operations

    Automated dispatch creation based on incident classification and location

    Technician scheduling, route optimization, and customer appointment notifications

    Post-visit closure workflows: evidence capture, checklists, and service restoration validation

    Customer Care & Contact Center

    Auto-triage of calls/chats/emails into categories and priority

    Agent assist: summaries, recommended responses, next-best actions

    SLA-aware escalations and proactive customer updates during outages

    BSS: Billing, Payments & Revenue Assurance

    Payment failure workflows: reminders, retries, dunning paths, and account status sync

    Usage/billing anomaly detection and investigation routing

    Automated dispute handling: evidence gathering, approval routing, and resolution updates

    Sales, Partner & Enterprise Provisioning

    Lead capture → enrichment → routing by industry/geo/value

    Quote-to-order workflows: approvals, contract document routing, handoff to provisioning

    Provisioning triggers: account creation, service activation, and onboarding communications

    Marketing & Customer Lifecycle (Retention / Churn)

    Trigger-based lifecycle journeys using engagement, usage, NPS, or churn signals

    Proactive retention workflows with personalized offers and outbound tasks

    Campaign performance reporting and customer segment sync across systems

    Join AI Webinar/Workshop

    90 mins corporate webinar to share possible process transformation your organization

    Join Now

    Who all should attend this Webinar/Workshop

    01
    Leadership & Decision Makers
    ×
    Strategic direction, governance, and P&L.
    • CXOs (CEO, COO, CIO, CTO, CMO, CHRO, CFO)
    • Founders / Entrepreneurs
    • Business Unit Heads
    • Strategy & Corporate Planning
    • Board of Directors
    • Program / Portfolio Managers
    02
    Sales & Business Development
    +
    Driving revenue, pipeline, and customer relationships.
    • Inside Sales
    • Field Sales / Account Executives
    • Business Development Managers
    • Sales Operations
    • Pre-Sales / Solution Consultants
    • Customer Success Managers
    • Channel / Partner Sales
    03
    Marketing, Brand & Communications
    +
    Creating visibility, demand, and engagement.
    • Digital Marketing
    • Performance Marketing
    • Content Writers
    • Social Media Managers
    • Brand & Creative Team
    • Product Marketing
    • Events & PR
    • Campaign Managers
    04
    Product & Innovation
    +
    Building new products and services.
    • Product Managers
    • Product Owners
    • UX/UI Designers
    • Design Researchers
    • Innovation / R&D Teams
    • Customer Research Analysts
    05
    Operations & Delivery
    +
    Daily functioning of the business.
    • Operations Managers
    • Process Owners
    • Supply Chain & Logistics
    • Quality Assurance
    • Manufacturing & Plant Operations
    • Service Delivery Managers
    • Project Managers
    • Vendor / Partner Operations
    06
    Finance & Accounting
    +
    Managing money, compliance, and planning.
    • Corporate Finance
    • FP&A (Financial Planning & Analysis)
    • Accounts Payable / Receivable
    • Taxation
    • Treasury
    • Audit (Internal / External)
    07
    Human Resources (HR) & Learning & Development (L&D)
    +
    Managing people, skills, and culture.
    • HR Business Partners
    • Recruitment / Talent Acquisition
    • Compensation & Benefits
    • Employee Experience
    • Performance Management
    • L&D Managers
    • Training & OD Managers
    08
    Legal, Risk & Compliance
    +
    Ensuring the company stays safe and compliant.
    • Corporate Legal Counsel
    • Contract Management
    • Regulatory Affairs
    • Privacy & Data Protection Officers
    • Compliance Officers
    • Risk Managers
    • Ethics Office
    09
    Technology, Engineering & IT
    +
    Building and securing technology systems.
    • Software Engineering
    • IT Infrastructure
    • Cloud & DevOps
    • Cybersecurity
    • Data Science & Analytics
    • AI / ML Teams
    • Enterprise Architecture
    • IT Support / Helpdesk
    10
    Procurement, Supply Chain & Vendor Management
    +
    Managing external spending and partner ecosystem.
    • Procurement / Purchasing Officers
    • Vendor Management
    • Category Managers
    • Supply Chain Analysts
    • Contract & Commercial Negotiation Teams
    11
    Administration, Facilities & Workplace Management
    +
    Ensuring smooth internal operations.
    • Office Administration
    • Facilities Management
    • Travel Desk
    • Security & Safety
    • Reception & Front Desk
    • Support Staff Management
    12
    Customer Experience & Support
    +
    Managing customer satisfaction and post-sales service.
    • Customer Support (Voice / Email / Chat)
    • Technical Support
    • Field Service Engineers
    • Client Relationship Executives
    • NPS / Feedback Analysts
    Join now