Video SOPs
Smart BPO Knowledge Management with Articulate 360
Empower your teams with simulation training, LMS-ready publishing, and continuous learning for BPO success.
Integrated BPO & KT/KM Packs Powered by Articulate 360
With the Articulate 360 BPO Pack, knowledge transfer begins with rapid process capture directly on SME machines. Once captured, processes can be quickly transformed into multi-format training assets that accelerate onboarding and reduce errors.
From Process Capture to Learning Delivery
Simulations & Sandboxes
Realistic, interactive practice environments with guided feedback and branching paths.
Responsive Courses in Rise 360
Convert captured processes into mobile-ready, visually engaging modules for distributed teams.
AI-Enhanced Quizzes & Assessments
Smarter evaluations with adaptive difficulty and instant feedback.
Review 360 Collaboration
Collect and consolidate stakeholder feedback directly in the browser, ensuring faster updates and approvals.
KMS for SOP library and version control matrix, and mechanism
Advanced Contextual Knowledge Training
For complex workflows, create scenario-based branching simulations, 360° process walkthroughs, and microlearning modules that deliver intuitive, real-world knowledge transfer. These modern techniques ensure agents retain and apply skills effectively in live environments.
Key Benefits for BPOs
Faster Agent Onboarding
Cut new-hire training time by up to 40% with reusable simulation-based SOPs and mobile-first learning modules.
Reduced Training Costs
Eliminate repeated manual sessions with standardized digital training content that can be rolled out instantly across teams.
Lower Attrition Impact
Ensure knowledge continuity with ready-to-use SOP libraries and adaptive assessments, reducing dependency on senior trainers
Scalable Training Across Locations
Deploy responsive Rise 360 courses and video SOPs to thousands of agents across multiple geographies.
Improved Accuracy & Compliance
Benchmark productivity with capability scoring and maintain audit-ready training records for clients.
Increased Client Confidence
Strengthen transparency during transitions with structured, documented processes and scenario-based training simulations.
Articulate 360 for Continuous BPO Training & Process Updates
One of the biggest challenges in BPO training and knowledge transfer is keeping process documentation up-to-date. With Articulate 360, process updates are effortless — you can capture and replace only the changed steps instead of recreating entire documents or e-learning modules. This ensures that new joiners and existing agents always train on the latest and most accurate SOPs.
In the Articulate 360 BPO Pack, a training management tool ensures that learning doesn’t stop after the initial transition. Beyond onboarding the first batch of agents, it supports continuous learning for 20–25% of employees in high-attrition environments. Every refresher session is based on the most recent processes, not outdated material, helping teams maintain consistent quality and compliance.
Process Wrapper Functioning in 3 Simple Steps
Upload Knowledge Assets
Policies, SOPs, FAQs, and reference documents are uploaded into the KMS, ensuring structured knowledge storage and easy retrieval.
Map Users & Roles
Employees, teams, or departments are linked with relevant knowledge domains, ensuring the right people access the right information.
Assign & Track Access
Knowledge resources are assigned or made discoverable for mapped users, with version control, access history, and usage analytics for continuous improvement.
