Advanced Simulation Based Training for Field Sales Team
Client: A Large Corporate (BFSI Industry) — Advanced Simulation Based Sales Team Training Implementation
The Business Problem
High rejection rates of forms submitted by agents due to inaccuracy and incompleteness. This stemmed from insufficient knowledge and lack of understanding of processing requirements, causing costly rework. Repeated training for 8,000 agents nationwide was expensive and logistically challenging.
Solution / Intervention
- Gamified advanced simulation training themed on the movie “3 Idiots”.
- Enabled hands-on practice remotely, allowing agents to learn at their own pace.
- Provided comprehensive overview of form-filling processes to increase accuracy and completeness.