Facilitator-Led Digital Training Helped a Global Brand Drive Inclusion

A 21% drop in workplace misconduct driven by facilitator-led compliance training

About the Client

A multinational retail giant with extensive warehousing operations, committed to CSR and Diversity, Equity & Inclusion (DEI). They needed a scalable, digitally-enabled solution to deliver consistent behavioral training across geographies—without relying solely on classroom formats.

Client Requirements

  • Centralized digital platform for conduct-related training across locations.
  • Facilitator-led model to enable contextualized learning.
  • Culturally inclusive, bias-free content.
  • Integrated compliance acknowledgment mechanism.
  • Flexible group & individual training access.

Our Solution

  • Custom LMS Platform with Dual Delivery Modes — Facilitator-led group sessions & individual post-session access; integrated participation tracking & compliance acknowledgments.
  • Culturally Inclusive, Scenario-Based Content — Developed race-, gender-, and country-neutral stories drawn from real warehouse experiences.
  • Facilitator Enablement Kit — Provided structured guide with speaking points, activities, and follow-up prompts for consistent delivery.
  • Integrated Compliance Undertaking — Digital commitment statements at module end, auto-logged for CSR & legal reporting.