ITC Process Training & LMS Integration (SABA)
About the Company
ITC Hotels, one of India’s premier luxury hospitality chains, was expanding its footprint with new properties in Bangalore and Chennai. To uphold its signature service excellence, ITC needed large-scale, role-based digital training for both Front and Back of the House teams across diverse domains—from guest experience to finance and POS operations.
Challenges
- Large-scale training across multiple hotel functions and roles .
- Diverse content spanning hospitality, finance, and POS systems
- Ensuring seamless LMS integration and mobile accessibility for all users