Successful LMS Implementation & Engaging eLearning For Global Salesforce
Improving Workforce Retention and Sales Productivity
About the Company
The company is India’s second-largest credit card issuer, serving over 18 million customers. Offering a diverse portfolio of premium, travel, shopping, and co-branded cards, the company caters to varied customer needs. Its strong customer-centric approach has earned multiple awards for service excellence, marketing, and innovation.
Challenges
- Classroom training couldn’t match fast regulatory changes.
- Short-tenure sales reps lacked adequate product knowledge.
- Incorrect data entry caused rising compliance issues.