The customer was a large third party BPO. This BPO was India’s second largest provider of outsourcing solutions to customers in USA and UK. A number of processes with industries varying from Healthcare, Manufacturing, Hospitality, Finance, Insurance and Automotive were involved. The training cost and training time for finance processes (AP, AR and General Accounting) were very high and also the attrition in these processes was a big concern. The training for these processes took a long time due to training not only on the contextual process but also on the underlying enterprise systems (such as ERPs).