A Leading Legal Process Expert Organization Seeking Online Automated Training Module On Various Legal Matters
The customer is a global leader in providing technology powered legal services and business solutions. They had deep domain and industry expertise in the legal domain. They operated in the fields of litigation services, including e Discovery and document review, Contract review and management, Intellectual property, Immigration and Legal research and law firm support. The customer had offices in the United States, the United Kingdom, Israel and India. The main concern was to train the contract managers/ obligation owners / escalation owners on various contract management tools and some reporting modules. The contract managers were spread geographically across all continents and the strength of managers were quite huge.
The training coverage increased significantly after the launch of online training program, many users started coming online in asynchronous mode which reduced the cost of trainers and also confirmed the popularity of these modules. Besides 35 % cost saving, the client’s satisfaction rate also increased.