A Leading Legal Process Expert Organization Seeking Online Automated Training
CLIENT: A Large Corporate | INDUSTRY: BPO | IMPLEMENTATION: eLearning
The Business Problem
A global leader in technology-powered legal services needed to train contract managers and obligation owners across continents on contract management tools and reporting modules. The geographically dispersed and large number of managers posed a significant training challenge.
Solution / Intervention
- Developed audio-visual e-learning modules capturing entire legal processes and techniques.
- Hosted modules on a cloud-based Learning Management System for global access.
- Enabled training leaders to deliver digitized and synchronous one-on-one training.
- Used continuous-play modules with graphical case studies (e.g., IP management).
- Implemented high-quality synthetic voice-overs and bandwidth-optimized content.
Outcome
- Significant increase in training coverage with many users training asynchronously.
- Reduced trainer costs and increased popularity of modules.
- Achieved 35% cost savings and improved client satisfaction rates.