Table of contents
Overview
A Performance Support System (PSS) represents a strategic shift from traditional training to “just-in-time” assistance. While Learning Management Systems (LMS) focus on knowledge acquisition, an Electronic Performance Support System (EPSS) focuses on the practical application of that knowledge at the moment of need. By integrating support directly into the workflow whether via desktop or mobile applications organizations can bridge the gap between learning a theory and executing a task. This approach significantly reduces training costs, eliminates wait times for help desks, and ensures that employees, from sales reps to field engineers, have expert-level guidance in their pockets.
Understanding Performance Support Systems
A Performance Support System (PSS) is any solution for evaluating the performance of the user. When this solution is technology enabled it is called Electronic Performance Support System or EPSS. It is also known as Performance Evaluation System in the industry. In the corporate world, the primary emphasis has generally remained on supporting the performance of user. It is better than learning, although the latter is typically achieved simultaneously.
Bridging the Gap: Why PSS is Essential
A performance management solution can successfully aid the employee in carrying out her job as and when required. Let’s look at a problem which an L&D manager presented. She has chosen the right learning management system for her employees to teach the required course. But when it comes to the practical application she faces problems in using the knowledge gained, in the tasks assigned. This could be due to the lack of availability of business cases pertaining to their work.
These problems could be solved by backing up your learning management system with a suitable performance support system in the market.
Business Benefits and Real-World Applications
Using a fully functional LMS like ATUM by Stratbeans could help your employees to sit at the desk to accomplish the tasks. Since all the aid is integrated within the software or website he/she is using. As the current generation is mobile savvy, mobile-friendly tools like Mobius Application can be used on the move. There would be no need for help desk.
Consequently, an application integrated with the mobile or a tablet could complete the tasks on the move no matter how complex. These tools strengthen employee performance and efficiency and reduce both training costs and time spent waiting for assistance.
Industry-Specific Use Cases
Some specific cases faced by Learning and Development managers could be:
- Sales Representatives: Facing challenges with respect to product knowledge during a pitch.
- Technical Trainees: Working on-site in an Oil and Gas company.
- Civil Engineers: Managing complex construction projects in the field.
All these people can utilize the features of the Performance-enhancing app- GoPerform by Stratbeans to get the desired information of a product at the right moment.
Evaluating the Adequacy of Your EPSS
To know whether your Support System is adequate for measuring performance or not there is a simple way. You need to ensure that in EPSS, information regarding the performance of technical work is cumulative, expansive, As the task that is performed, contributes to knowledge constructed by the user. These features are frequently observed in journeymen and master technicians.
Performance support systems should provide prescriptive information. It enables a user to accomplish a task such as locking-up a piece of stock in a vertical milling machine. Expanded information in the form of troubleshooting rubrics, case studies, workflow summaries, and calculation wizards provided in the context of the specific task is a cherry on the cake. When blended with social learning, scaffolding can contribute to new technical as well as technological literacy in the workplace.
FAQ
Q:How does a PSS differ from an LMS?
A:An LMS is typically used for initial training and “teaching” a course. In contrast, a PSS (or EPSS) provides immediate, practical aid while the employee is actually performing the job, ensuring they can apply what they learned without needing a help desk.
Q:Can performance support tools be used in offline or field environments?
A:Yes. Mobile-friendly tools like the Mobius Application or GoPerform are specifically designed for mobile and tablet use. This allows field workers, such as engineers or technicians, to access complex task instructions and troubleshooting wizards on the move.
Q:What kind of information should an effective EPSS provide?
A:An effective system provides prescriptive and expanded information. This includes troubleshooting rubrics, calculation wizards, and workflow summaries that are delivered in the specific context of the task the user is currently performing.
Final Thoughts
The ultimate goal of any organization is to see knowledge translated into perfect execution. By supplementing your LMS with a robust Performance Support System, you empower your workforce to be self-sufficient and highly efficient. Whether it is a sales rep closing a deal or a technician repairing machinery, the right support tool at the right moment is the most effective way to boost engagement and ROI.
I hope this article was useful. It helps in understanding how to boost your workforce engagement with Performance Support Tools. Comment any specific features that came to your mind for PSS based on your requirement.
